Frequently asked questions

What is the Return Policy?

All returns must be done within 30 days of delivery, please contact with your reason for Return and condition of the Item, all items must be returned in the original packaging and must be returned in the same condition it arrived in.

How much is shipping?

Shipping is calculated by the quantity ordered and amount of units ordered, all orders that are over £500ex VAT will be free!

Can I track my order?

Tracking is sent out for all orders, if you do not recieve your tracking please do send in your Invoice number and we will be able to get this sent over to you.

Do you offer International Shipping?

Unfortunately, we don't currently offer Internation shipping, we only ship to the UK.

How can I contact you?

You can reach us by phone on +447470350142. Alternatively, you can contact via email. Info@tengenwholesalers.com.

For all order enquirys or stock list sheets send an email over to sales@tengenwholesalers with "Order" in the Subject of the email for it to be answered as fast as possible.